May 19, 2016 9 45 BST

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Retention Convention 2016

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Retention Convention 2016

The Retention Conventions are events designed to bring the leading experts in the filed of health club member retention in to one place and share what is being done to increase retention, reduce attrition and improve member loyalty. Their wont be any sales pitches from the speakers because its 100% content.

The two-day format will enable us to focus on the customer experience; hearing from retention experts across the globe, as well as operators that have put fantastic measures in place to increase retention and boost revenue, and technology experts; who will demonstrate the wide applications technology can play within the leisure industry.

Day 1 
British Summer Time
10.00-11.00             Arron Williams         The Boutique Experience 
11.30-12.30             Dr Niels Nagel         Adherence Compliance and digital support
13.15-14.15             Molly Kremer           Behaviour change and auto progression 
14.45-15.45             Dr Paul Bedford      Big data - Artificial Intelligence  and its impact on retention   

British Summer Time
Day 2 
09.30-10.30             Dr Melvyn Hillsdon  Interactions - What’s the price of silence 
11.00-12.00             Selda Gamzeli         Strategic & technical direction for customer analytics 
13.00-14.00             Tiffeny Gould           Taking your club digital  
14.30-15.30             Dr Paul Bedford       Integrating and delivering your Retention Strategy 

For the best viewing experience of the live stream:

Using the settings icon at the bottom of the player, select your video quality based on your device and internet connection speed. 

For HD quality select: 720p  (best for watching full screen on computers and large screens)
For SD quality select: 288p: (best for watching on mobile devices or on slower connections)

Note: HD quality requires a fast internet connection with at least 4Mbps download speed.
For clear audio headphones or external speakers are recommended.
If you miss anything, recordings will be available for all subscribed viewers shortly after the event.

Live stream by Be Inspired Films
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